Need help? Choose from four easy ways to reach 211 Wisconsin.
About 211 Wisconsin
211 is a one-stop, free, and confidential connection to the local services people need, such as utility assistance, housing, food, elder care, crisis intervention, alcohol and other drug recovery, and much more. In Wisconsin, we are the most comprehensive source of information about local resources and services available. Our regionally based teams understand the nuances of each of the 72 counties throughout the state and provide 100% coverage to Wisconsinites, round the clock. Help is available by phone, text, chat, and online guided searches searchable by location.
What 211 Wisconsin provides
- Referrals to specific agencies and organizations based on caller eligibility for you or your family
- Crisis intervention for families in need of food, shelter, and natural disaster relief
- An easy-to-use, up-to-date, online database of community services in local communities across Wisconsin
- Help for callers struggling with language, understanding, anxiety, and other barriers
- Follow-up with callers to ensure that you are getting the help you need
Staff and data you can trust
Across Wisconsin, more than 100 staff and volunteers make up the state 211 network, providing services including answering calls and requests, managing the extensive database of programs and services, and ensuring our sophisticated technology works.
Trained and Inform USA-certified community resource managers curate every listing found in our database. Information and referral specialists throughout our eight regional centers participate in 25-40 hours of comprehensive training to ensure callers receive professional, friendly, and knowledgeable service every time. Information is collected through daily research, involvement in community coalitions, partnerships with United Way, suggestions from users, and daily interaction with those seeking help. Updates are incorporated into the database within 72 business hours and are immediately available to users and 211 database integration partners. All listings are thoroughly vetted using established criteria.
At your fingertips!
Improving lives through data
211 Wisconsin serves the entire state, connecting people with needs to locally curated resources. Our analytical tools offer our community partners a big picture view of the health of communities throughout Wisconsin, as well as unique insight into gaps in services and potential needs.
